Luxury London Hotel Pre-Opening Recruitment Campaign

A high-volume hospitality recruitment campaign managed by H&C Solutions for the opening of a new luxury hotel in London.

Over 30 days, our recruitment team managed 1,800+ candidate applications across 65 positions, screening and briefing candidates before coordinating more than 250 interviews with the hotel's Heads of Department.

Pre-Opening Recruitment for a New Luxury London Hotel

H&C Solutions was appointed to support the pre-opening recruitment of a new luxury hotel in London, working across 65 hospitality positions ranging from Kitchen Porters through to Restaurant Management.

Opening a new hospitality operation requires far more than filling individual vacancies. Multiple departments need to be recruited simultaneously, large numbers of applications need to be processed and operational managers need a consistent flow of suitable candidates reaching interview stage.

During the 30-day campaign, more than 1,800 candidate applications entered the hotel's recruitment system. H&C Solutions worked alongside the hotel's internal team to manage that volume and create a structured route from initial application through to interview.

Managing Recruitment at Scale

The hotel was recruiting an entire hospitality team across numerous departments and levels of seniority, all within the demands of a pre-opening schedule.

The challenge was not simply generating candidate interest. It was ensuring the significant volume of applications already being received could be properly managed, candidates contacted and screened, and suitable applicants efficiently progressed to the correct Head of Department.

An Extension of the Hotel's Recruitment Team

H&C Solutions took responsibility for managing the high volume of candidate applications entering the client's Applicant Tracking System.

The vacancies were advertised by the hotel and applications were received directly into its own Applicant Tracking System (ATS). H&C Solutions was given access to the system and worked through the applications on the hotel's behalf.

Our role was to manage the candidate journey from application through to interview. Candidates were personally contacted by our recruitment team and asked specific screening questions based on the client's requirements and the agreed criteria for each position.

Candidate notes were created following these conversations, giving the hotel's operational team additional information and context beyond the CV alone.

Candidates considered suitable were then progressed through a structured process of briefing, interview scheduling and handover to the relevant Head of Department.

No Stone Left Unturned

With more than 1,800 applications received in just 30 days, our approach was simple: every application would be actioned and every potentially suitable candidate given proper consideration.

Acting as a Brand Ambassador

During a new opening, the recruitment process is often one of a candidate's first personal interactions with the business. H&C Solutions therefore represented the hotel throughout the initial candidate journey as an extension of its recruitment team.

This meant candidates reached interview having already received clear information about the opportunity and the expectations of working within the new operation, while Heads of Department received candidates who had been personally contacted, screened and briefed before interview.

A Complete Hospitality Team Delivered

In just 30 days, H&C Solutions managed more than 1,800 applications and coordinated over 250 interviews across 65 hospitality positions.

Recruitment Support for New Hospitality Openings

A new hotel, restaurant, private members' club, pub or hospitality venue can require dozens of people across multiple departments to be recruited within a relatively short period.

H&C Solutions can work alongside internal recruitment and operational teams to provide additional recruitment resource during these critical periods. The scope of each campaign is tailored to the client and can include ATS management, application management, candidate screening, candidate briefing, interview scheduling and recruitment coordination.

Planning a New Hospitality Opening in London?

H&C Solutions can work alongside your internal team to manage high-volume candidate applications, screening and interview coordination, helping your operational team focus on the opening ahead.