Job Title:         Back Office Operations Manager

H&C Solutions are recruiting on behalf of a boutique London-based wine wholesaler with deep roots in European winemaking heritage. Our client is seeking an Operations and Back Office Manager to join its close‑knit team.

The business partners with a carefully curated portfolio of producers, placing strong emphasis on provenance, quality, and long-term relationships. As a small, hands-on organisation, the culture is collaborative, practical, and detail‑driven - a place where people take pride in doing things properly and supporting one another.

Back Office Operations Manager Particulars:

• Competitive starting salary ranging between £40k to £45k per annum
• Stable working week of 40 - 45 hours – daytime Monday to Friday
• West London location

Back Office Operations Manager Role:

This is a pivotal operational position, responsible for ensuring the smooth running of day‑to‑day activity across order management, stock, logistics, and systems. You will oversee the full lifecycle of orders, maintain accurate data, and act as the central link between customers, suppliers, and logistics partners.

It’s a role for someone who enjoys ownership, thrives in a structured environment, and takes satisfaction in keeping everything running seamlessly behind the scenes.

Back Office Operations Manager Responsibilities:

• Managing the full lifecycle of sales orders, from entry and validation through to fulfilment and delivery
• Ensuring accuracy across pricing, stock allocation, customer data, and product setup
• Coordinating purchasing and maintaining stock levels in line with demand
• Overseeing logistics, including deliveries, imports/exports, and shipment tracking
• Troubleshooting operational issues such as stock discrepancies, order errors, or delivery delays
• Maintaining and improving system data within Microsoft Dynamics / Bevic

Back Office Operations Manager Requirements:

• 3–5 years’ experience in operations, order management, or logistics within a wholesale environment
• Confident working with ERP systems — experience with Microsoft Dynamics / Bevica or similar is essential
• Highly organised, detail‑oriented, and comfortable managing multiple priorities
• Proactive, solution‑focused, and able to take ownership from day one
• Strong communicator, confident liaising with customers, suppliers, and logistics partners
• Experience within wine, beverages, or FMCG is highly desirable